Overall satisfaction with IMPCO

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

Product quality at installation

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

Product reliability

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

Product maintainability

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

Product compliance with user's requirements

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

Product technical documentation

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

Sales support at quotation stage

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

Quotation compliance to customer's requirements

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

Machine delivery time

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

Spare parts delivery time

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

Tooling delivery time

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

Training

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

After sales technical service

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

Price

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

Quality

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

Have you made complaints regarding this order

Yes

No

If "yes", is the problem ....

Open

Closed

If "open", is the problem taking too long to resolve

Yes

No

If "closed", adequacy of the solution

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

If "closed", timing of the solution

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

Is the machine functioning properly?

Are you experiencing any application problems that  we can help you with?

Can we provide any training or planned maintenance that would help improve production or maintenance goals

Do you have any suggestions how we can improve our machines or service?