Has communication been timely and effective?

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

Was the service prompt and timely?

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

Did you receive expert, professional service?

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

Was the equipment restored to its original working condition in a timely manner?

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

Were you advised of proper preventative maintenance procedures, if applicable?

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

Were proper analytical techniques used by our serviceman in the resolution of technical/performance issues?

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

Overall performance?

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

Have you made complaints regarding this order

Yes

No

If "yes", is the problem ....

Open

Closed

If "open", is the problem taking too long to resolve

Yes

No

If "closed", adequacy of the solution

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

If "closed", timing of the solution

Very Satisfied

Quite Satisfied

Satisfied

Not Very Satisfied

Not at all Satisfied 

Is the machine functioning properly?

Are you experiencing any application problems that  we can help you with?

Can we provide any training or planned maintenance that would help improve production or maintenance goals

Do you have any suggestions how we can improve our service program?